All of our products are final sale. We do not accept returns, cancellations, or exchanges under any circumstances unless the product arrives with a verified manufacturer defect.

If you receive an item that is defective or incorrect, please contact us at info@kumpoocanada.ca

Please include:

• Your order number
  
• Clear photos of the defect or issue
  

Our team will review your case, and if the defect is verified, we will provide a replacement or exchange.

Kumpoo Canada is not responsible for packages that are lost, stolen, or damaged after delivery is confirmed by the carrier.

We do not offer refunds under any circumstances.